Privacy Policy.

Protecting your privacy

One Percent Realty WA respects the privacy of the people we deal with and is committed to handling personal information responsibly, transparently and securely.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other privacy, real estate, anti-money laundering and related laws that apply to our activities.

The personal information we may hold

The information we collect depends on the nature of your dealings with us. It may include your name, residential or postal address, email address, telephone number and other contact details.

In connection with real estate services, we may also collect information about a property you own, occupy, wish to sell or are interested in purchasing; appraisal and sales information; correspondence and enquiry history; inspection attendance; offers and transaction information; and information relating to your dealings with our agency.

Where reasonably necessary or required by law, we may collect additional identification and verification information, such as your date of birth, residential address, identification documents, information about beneficial ownership or authority to act, and other information required for customer due diligence, regulatory or compliance purposes.

How information comes to us

Where practical, we collect personal information directly from you. This may occur when you contact us, request an appraisal, submit an enquiry, attend a home open or inspection, make an offer, appoint us to sell a property, communicate with one of our agents or otherwise use our services.

We may also receive information from property owners, buyers, representatives, referrals, publicly available records, property portals, government or regulatory bodies, service providers and other third parties where it is lawful and appropriate for us to do so.

If you provide us with personal information about another person, you should ensure that you are authorised to provide it and, where appropriate, make them aware that their information has been provided to us.

Why we collect and use personal information

We may collect, hold and use personal information to provide real estate services; prepare appraisals; communicate with sellers, buyers and prospective clients; market and sell properties; arrange inspections; manage offers and transactions; respond to enquiries; maintain business records; improve our services; and administer our relationship with you.

We may also use information for administrative, risk-management, fraud-prevention, security, legal and regulatory purposes, and to comply with obligations imposed on real estate professionals under applicable Australian laws.

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

Customer due diligence and legal compliance

Australian laws may require real estate professionals providing certain services to undertake identity verification, customer due diligence, record keeping and regulatory reporting.

Where these requirements apply, we may request and verify identification information and, depending on the circumstances and applicable legal requirements, may seek further information concerning a customer, representative, beneficial owner, transaction or source of funds or wealth.

Information collected for these purposes may be used, retained or disclosed where required or authorised under applicable anti-money laundering, counter-terrorism financing and other Australian laws.

Who we may share information with

We do not sell personal information as a product or rent personal information to third parties.

Where reasonably necessary in connection with our services, we may disclose information to parties such as sellers or prospective buyers, property portals, photographers, marketing and advertising providers, signboard or print suppliers, technology and software providers, professional advisers, settlement agents or conveyancers, contractors and other service providers involved in a property campaign or transaction.

We may also disclose personal information to government agencies, regulators, law enforcement bodies, courts or other persons where disclosure is required or authorised by law.

Property and market communications

Where you have consented, or where otherwise permitted by applicable law, we may use your contact details to provide information about properties, appraisals, market updates, our services or other information that may be relevant to you.

You can ask us to stop sending direct marketing communications at any time. Electronic marketing communications will include an appropriate unsubscribe facility where required, and we will action opt-out requests in accordance with applicable law.

How our website may collect information

When you use our website, information may be collected automatically through cookies, server logs and similar technologies. Depending on the technology used, this may include information such as your IP address, browser or device information, pages viewed, approximate location, referring website and the date and time of your visit.

We may use this information to operate our website, understand website traffic and usage, improve our services and assess the effectiveness of our marketing.

Most browsers allow you to control or disable cookies through their settings. Disabling some cookies may affect the operation or functionality of certain parts of the website.

How we protect personal information

Personal information may be held electronically or in physical records, including through systems and service providers used to operate our agency.

We take reasonable technical and organisational steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of electronic transmission or storage can, however, be guaranteed to be completely secure.

Where personal information is no longer required for a lawful purpose, we will take reasonable steps to destroy or de-identify it, subject to any legal, regulatory, record-keeping or other requirement that requires us to retain it.

Technology and overseas processing

We may use third-party technology, communications, website, data-storage, customer-management and other service providers to assist us in operating our business. Some providers may store or process information using systems or infrastructure located outside Australia.

The countries in which information may be processed can vary depending on the service providers used from time to time. Where applicable, we will take reasonable steps required by Australian privacy law in connection with overseas disclosures. You may contact us if you would like further information about the overseas handling of personal information relevant to your dealings with us.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

Before providing access or making certain changes, we may need to verify your identity. In some circumstances, access or correction may be restricted or refused where permitted by law. Where applicable, we will explain the reason for doing so.

How to raise a privacy concern

If you have a concern or complaint about how we have handled your personal information, please contact our Privacy Officer through our contact page and provide sufficient information for us to understand and investigate the issue.

We will consider privacy complaints in good faith and seek to respond within a reasonable period. If your complaint concerns conduct regulated by the Privacy Act and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner.

Links to external services

Our website may contain links to third-party websites or services. Those websites operate independently of One Percent Realty WA and may have different privacy practices. We encourage you to review the privacy information provided by any external website before submitting personal information to it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services or legal obligations. The current version will be published on this website and identified by the last updated date shown at the top of the policy.